Frequently Asked Questions
👽 WHAT'S THE RETURN POLICY?
Welcome to Freck, your new holy grail line. We know you're going to love everything in your package, but if something isn't working for you, please let us know by reaching out to email@example.com. We offer free domestic returns up to 14 days after you receive your package. Unfortunately, we are currently not able to offer returns on international orders.
✨ WHERE DOES FRECK BEAUTY SHIP TO?
Freck ships to the United States, Canada, Europe & Australia via our website. Unfortunately, we cannot cover any customs charges that international orders might accrue during the shipping process. Any shipping charges on rejected international packages cannot be refunded.
🌈 DOES FRECK OG COME IN OTHER COLORS?
Yes! Freck comes in two shades. OG & XL are for light to mid skin tones, and Freck NOIR is for mid-dark skin tones. Both formulas are buildable to manipulate the pigment payoff, we’re all about simplicity and ease : )
👀 DOES THE SKINCARE WORK WITH SENSITIVE SKIN?
Our skincare is a perfect fit for delicate, normal & oily skin. If you get breakouts, Cactus Water in particular is a gentle (1%) Lactic Acid Toner to help clear and prevent irritation. Get ready to glow by making the switch to your new favorite skincare line, you’ll wish you did it sooner.
💖 CAN I BUY FRECK BEAUTY IN A PHYSICAL STORE?
🐰 IS FRECK BEAUTY CRUELTY-FREE?
Heck yes! All Freck products are cruelty-free, alcohol-free, paraben & phthalate free, gluten free & vegan. We are Leaping Bunny certified and never test on animals.
⚡️ HOW LONG WILL ONE FRECK VIAL LAST?
Freck OG typically lasts 3-4 months with frequent use. Freck XL and Noir last 6-8 months.
💌 HOW QUICKLY DO YOU SHIP?
Orders are processed in 2-3 business days, M-F, excluding holidays. Please allow the shipping carrier you select 24 hours to scan in your package once you receive your tracking number via email.
⏰ WILL COVID-19 AFFECT MY SHIPPING?
Because of the ongoing pandemic, we currently cannot guarantee shipping windows (standard or expedited) from all shipping carriers. Thank you for bearing with us : )
💥 WRONG ADDRESS / ORDER EDITS
If you accidentally used the wrong shipping address or need to make any edits to your order, send an email with your changes to firstname.lastname@example.org asap. Orders are processed at 8AM the following business day, so be sure to let us know of any changes asap.
💥 MISSING PACKAGE
If your package says delivered but you can’t find it, check with anyone else in your home who might have moved it. Still no luck? Shoot a note over to email@example.com and we'll take care of you!
🍒 IS FRECK OG LIKE HENNA?
Freck is not henna. Henna was actually our very first idea while we were testing out different ways to make Freck! The oils on your skin make it nearly impossible for anything to stick on your face longer than a days makeup- especially without alcohol (which we don’t use in any of our products). We didn’t go with a henna based formula because the color was too red, the application took about an hour, and at the end of the day, it didn’t last as long as Freck OG.
🚀 CAN I GET ON FRECK’S PR LIST?
Shoot a note to firstname.lastname@example.org and we will let you know.
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For orders of 5 or more, please reach out to customer service at email@example.com